Kordano1. Who this policy applies to
This policy covers standard online Kordano Time Team subscriptions supplied by Kordano LLC, a Wyoming limited liability company, United States. Mailing address: 30 N Gould St #25588, Sheridan, WY 82801, USA. Contact: [email protected]. It distinguishes cancellation, our initial-payment refund guarantee and rights provided by law or a payment provider. Enterprise enquiries do not create a paid order; any separately contracted Enterprise engagement has the refund and cancellation terms agreed in that contract, subject to mandatory legal rights.
2. Our 14-day full-refund guarantee
If you are not satisfied with Kordano Time, request a refund within 14 calendar days of your first paid subscription payment and we will issue a full refund of that payment. To use Kordano’s guarantee, email [email protected] with your purchase email and order or transaction identifier. For a Paddle purchase, we will arrange the full refund through Paddle under this guarantee. If you contact Paddle first, identify this Kordano guarantee and contact us so we can confirm your eligibility and coordinate the refund. You do not need to give a reason to use this initial-payment guarantee.
The guarantee applies to the first subscription payment. Renewal payments, upgrades and additional purchases do not start a new guarantee period. This does not reduce any refund or withdrawal rights required by law or provided by Paddle. A full refund normally ends access to the refunded subscription.
3. How to cancel
Contact [email protected] to request cancellation before the next renewal. For a Paddle subscription, use the “Manage subscription” link in your receipt or request cancellation through paddle.net.
Cancellation stops future renewals. Paid access normally continues until the end of the current paid billing period. Cancelling does not by itself request a refund; make a separate refund request if applicable. A free waitlist entry is not a subscription and has no payment to refund. The 14-day cardless trial does not automatically start a paid subscription. You are charged only after the product is usable and you choose to subscribe.
4. Renewals, unused time and billing problems
Outside the initial-payment guarantee, there is no automatic refund of renewal charges, unused days or unused seats simply because you stop using the service. We will still review a billing or product problem, and mandatory rights and Paddle’s applicable refund rules always remain available.
If a payment is duplicated, unauthorized, or associated with a service that was not delivered or does not match its purchase description, contact [email protected] or Paddle promptly. This policy does not restrict your lawful right to dispute a charge.
5. Paddle purchases
For purchases processed by Paddle, Paddle is the merchant of record and processes refunds. Request assistance through your receipt or paddle.net; Kordano can confirm eligibility under our guarantee and coordinate the refund.
Paddle’s Refund Policy and Buyer Terms preserve statutory rights and provide for discretionary review. Their discretionary 14-day review period is not itself a universal refund guarantee. Our first-payment guarantee is an additional Kordano commitment.
6. Mandatory rights and processing
Nothing in this policy limits mandatory consumer protection, withdrawal, refund or warranty rights. Where applicable law or Paddle gives you greater rights, those rights remain available.
Approved refunds are returned through the original payment method where possible, following the payment provider’s applicable procedures. Paddle’s Refund Policy states that eligible refunds are processed within 14 days of approval. Bank posting times can vary, and any legally required refund deadline continues to apply. We do not require you to send full payment-card numbers to request a refund.
7. Cancellation and data deletion
Your workspace data is not immediately erased when you request cancellation. We delete customer workspace data held by Kordano, including screenshots and recordings and copies in our backups, within one calendar month after paid access ends. Export your records before paid access ends.
Minimal records legally required to be retained are excepted. Customer-controlled buckets and Paddle’s transaction records are governed by their respective controls and obligations. Read the Privacy Policy for details.
8. Contact and related policies
Kordano LLC, a Wyoming limited liability company, United States. Mailing address: 30 N Gould St #25588, Sheridan, WY 82801, USA. Contact: [email protected]. Related pages: Terms and Conditions and Privacy Policy.
Buyer support: [email protected] · +1 205 270 5025.